NGKnives FAQs
-
Is there an age limit?
Nope! Guardians must remain onsite for children 16 and under. If you can lift a hammer, you can forge.
-
What should I bring?
Always BYO drink bottle (cold water machine on site). Some classes include lunch, but we can also provide recommendations for a few wonderful places.
We provide everything else for every class including safety wear and equipment.
-
What should I wear to forge?
Closed in shoes are a must! Long pants are recommended but not required.
-
I’ve bought a voucher; how do I redeem?
Reach out to us via phone, email, social media or even walk in and we will book you in to a class time that suits you best.
But wait, I’ve bought a voucher for a class but want to do a different class instead. Is my voucher transferrable? Absolutely! -
Why do I have to sign a waiver?
Let’s be real—our classes aren’t your average arts and crafts session. You’ll be working with hot steel, hammers, and tools that could make a Viking jealous.
While we take every precaution to keep things safe, blacksmithing is a hands-on, high-energy craft, and a little paperwork helps us all stay on the same page. Signing the waiver is just a formality—your real focus will be on forging, creating, and having an unforgettable time.
Now, let’s fire up the forge and get hammering!
-
What is your refund & rescheduling policy?
At NGKnives, we take pride in delivering high-quality, hands-on workshops and custom experiences.
Our workshops require significant preparation, including materials, tool setup, and instructor time, all of which are allocated specifically for each participant.
Due to the nature of our business, we do not offer refunds for any class bookings. However, we understand that unforeseen circumstances may arise, and we are happy to accommodate rescheduling requests under the following conditions:
Participants may reschedule their class if they provide at least 24 hours' notice before the scheduled start time.
Rescheduling is subject to class availability, and we will work with you to find a suitable alternative date.
If less than 24 hours’ notice is provided, the booking may be forfeited at our discretion.
By booking a class with NGKnives, you acknowledge and agree to this policy. We appreciate your understanding and look forward to sharing the craft of blacksmithing with you!
-
What is your no-show & cancellation policy?
Failure to attend a scheduled class without prior notice will result in the booking being forfeited, with no option for rescheduling or refund.
Cancellations made within 24 hours of the class start time will be considered on a case-by-case basis.
By booking a class with NGKnives, you acknowledge and agree to this policy. We appreciate your understanding and look forward to sharing the craft of blacksmithing with you!